Our website will be down during the following time for planned work: Saturday, April 27, at 8 p.m. to Sunday, April 28, at 1 p.m. Providers will be able to access CYBER using the following link: https://apps.performcarenj.org/cyberang/prod/cyber.
If you need help during this time, please contact www.performcarenj.org/servicedesk or call 1-877-652-7624. Thank you for your patience.
Contact PerformCare
For parents, guardians, youth, and providers
Hours of operation
24 hours a day, seven days a week
Toll-free phone
1-877-652-7624
TTY (for the hearing impaired)
1-866-896-6975
Interpretation and translation services
Interpretation and translation services and services for the hearing and visually impaired are available at no cost. If you need them, PerformCare will provide oral interpretation services over the telephone when you call us at 1-877-652-7624.
Translation services
Translation services are available. If you receive written information from PerformCare and need it translated into another language, call Member Services toll-free at 1-877-652-7624.
Services for individuals with hearing and/or visual impairment
PerformCare’s TTY services for individuals with hearing impairment are available at 1-866-896-6975.
PerformCare can also supply materials in large print, Braille, or in an audio format. Please call PerformCare’s Member Services toll-free at 1-877-652-7624 for more information.
CYBER technical support for providers
Phone
1-877-652-7624
Customer Service Request Form
www.performcarenj.org/ServiceDesk
Member services fax
1-609-689-5435
This fax is solely for Case Management Court Ordered 14 Day Plans and Detention Center/Shelter Requests for a Biopsychosocial (BPS)
Toll-free provider fax
1-877-736-9166
This fax is for parents, guardians, and youth. Providers should use this fax to send a Clinical Summary Template, Release Form, IOS Disputes, and Tier II Consultation
Address
300 Horizon Drive
Suite 306
Robbinsville, NJ 08691-1919
New Jersey Children's System of Care website
http://www.nj.gov/dcf/about/divisions/dcsc/