CYBER

This is a reminder that PerformCare will be implementing a passphrase standard to replace the current password requirements for CYBER, Family Portal, and Provider Portal in January. Passphrases never expire and are less likely to be compromised by cyber threat actors.

Please ensure you begin updating your existing password to a passphrase.

Once you update your passphrase, only the following conditions will require a change to the passphrase:

  • Your account has been compromised.
  • You have not logged into CYBER in 90+ days.
  • You request a passphrase reset (i.e., you forgot your passphrase).

Protecting sensitive information is a top priority, so we thank you in advance for your cooperation.

Launch CYBER

Online:

Complete this online Customer Service Request Form to address CYBER technical issues, and questions regarding clinical, billing, eligibility, and reporting issues. You will need your Provider Agency ID available to submit a request.

Customer Service Request Form

New CYBER releases

December 6, 2024
CYBER Release 2.0.0.19 HTML5 Maintenance Release PDF

November 8, 2024
CYBER Release 2.0.0.18.3 DB 26.0.0 ICD-10 Updates for 2025 PDF

August 30, 2024
CYBER Release 2.0.0.18.2 DB 25.0.0 Children’s Support Services Program Intellectual Developmental Disabilities (I/DD) Waiver Updates — Phase 1 and Annual Camp Updates — 2025 PDF

August 28, 2024
CYBER Release 2.0.0.18.1 HTML5 Hot Fix PDF

July 27, 2024
CYBER Release 2.0.0.18 HTML5 Hot Fix/Maintenance Release PDF

June 29, 2024
CYBER Release 2.0.0.17 HTML5 Hot Fix/Maintenance PDF

June 25, 2024
CYBER Release 2.0.0.16 HTML5 Hot Fix PDF

June 20, 2024
CYBER Release 2.0.0.15 HTML5 Hot Fix PDF

June 15, 2024
CYBER Release 2.0.0.14 HTML5 Hot Fix/Maintenance PDF

May 25, 2024
CYBER Release 2.0.0.12 HTML5 Hot Fix/Maintenance PDF

May 18, 2024
CYBER Release 2.0.0.11 HTML5 Hot Fix/Maintenance PDF

May 11, 2024
CYBER Release 2.0.0.10 HTML5 Hot Fix/Maintenance PDF

May 4, 2024
CYBER Release 2.0.0.9 HTML5 Hot Fix/Maintenance PDF

April 30, 2024
CYBER Release 2.0.0.8 HTML5 Hot Fix/Maintenance PDF

April 20, 2024
CYBER Release 2.0.0.7 HTML5 Hot Fix/Maintenance PDF

April 13, 2024
CYBER Release 2.0.0.6 HTML5 Hot Fix/Maintenance PDF

April 6, 2024
CYBER Release 2.0.0.5 HTML5 Hot Fix/Maintenance PDF

April 3, 2024
CYBER Release 2.0.0.4 HTML5 Hot Fix/Maintenance PDF

March 27, 2024
CYBER Release 2.0.0.3 HTML5 Hot Fix PDF

March 22, 2024
CYBER Release 2.0.0.2 HTML5 Hot Fix/Maintenance PDF

March 8, 2024
CYBER Release 2.0.0.0 HTML5 PDF

Previous CYBER releases

CYBER