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CYBER FAQs




I'm new to CYBER. How do I get a username and password?

Contact your system administrator(s) at your site. He/she can create an ID and default password for you. If your agency does not have a system administrator, please contact the Service Desk at 1-877-736-9176.



How can I get into CYBER if I get locked out or can't remember my password?

Contact your system administrator(s) to have your password reset. If you cannot reach your system administrator, you may call the Service Desk at 1-877-736-9176.



When I log onto CYBER I get a pop up message that says within 10 days I will have to change my password. How do I change my password?

If you are not a security administrator, after logging into CYBER, click the System Functions button and then the Manage Access button. This brings up a window where you may remove the dots in the password field and create a new password.  The password must be at least eight characters and include lower case and capital letters, a number or other non-alphanumeric character (ex: & ! -*).  CYBER will remember your last four passwords. Log out and then log back in with your new password.  (Relevant trainings:  CMO - Training 100, MRSS - Training 99; OOH - Training 98; IIC - Training 97; MST/FFT/PHP or CCIS - Training 96)

If you are a Security Administrator, click the System Functions button and then the Manage Access button. Next, search for your name or User ID. When you locate your name, double click on it to open the screen. You may change your password by entering directly into the password field, a new password using the same requirements as noted above. Scroll to the bottom and click the Save and Exit button. Log out and then log back in with your new password. (Relevant training: Security Administrators Training 101, 102)



How can I view youth in my Agency Cases?

You can view your agency cases by clicking the Youth/Child Search button on the left, and then clicking the Agency Cases button at the upper right. If nothing appears in your Agency Cases view, please call the Service Desk at 1-877-736-9176.



How can I add youth to My Caseload?
  • Open the Agency Cases.
  • Double-click on a youth you want to add. The youth's Face Sheet with demographics will open.
  • Click the Providers tab to the right of the Demographics tab, and then click Add Provider.
  • Click on the blank area and a drop-down list will appear with names. Search for your name by first name.
  • Add an effective date and choose Accept. The youth will be in My Caseload the next time you check.


How can providers access historical data for a youth who was previously attached to their agency?

Historical access is now available. Click the Historical Access button on the left column, search for the youth, and click Face Sheet. For details about historical access, review welcome page training specific to your provider type.



How do I sort grids of data in CYBER?

There are many places in CYBER that display grids with rows and columns of information. All of these grids can be sorted for easier searching. To sort the grid by data within a column, click once on the heading at the top of the chosen column.



Where do I find WebEx trainings for CYBER?

WebEx trainings are located at www.nj.gov/dcf/providers/csc/training/.



I can't see the vertical scrollbar in CYBER. What can I do?

Change the resolution of your screen to at least 1024 x 768. This is done by going to Control Panel>Display>Properties.



Can I save an assessment/treatment plan for submission later?

Yes. Just click Save or Save and Close at the bottom of the active assessment or treatment plan.



How can I add a progress note?

Progress notes may be added in an accessible youth's record by a provider at any time. Open a youth's record, click on the Progress Notes button, and click the New Progress Note button. Learn more about how to add progress notes.



How do I know that my assessment/treatment plan has been read/reviewed/authorized?

The Welcome Page allows CYBER users to view the status of assessments and treatment plans. Please review the appropriate welcome page training sessions # 62-65.



I put the wrong service code/provider/information on a submitted assessment/treatment plan that has not been reviewed yet. How can I correct it?

Contact the service desk at 1-877-736-9176 to have the assessment/plan returned to you. They will return it to you and you may correct and resubmit it.



When will I be able to print assessments and documents within CYBER?

Authorizations, assessments, progress notes, and treatment plans can be printed. If you find you have difficulty printing, please contact the Service Desk 1-877-736-9176.



I have a great idea for an enhancement for CYBER. How can I let PerformCare know?

Suggestions can be reported to the PerformCare Service Desk by completing the service desk request form or by e-mailing servicedesk@performcarenj.org. A work order will be created and the suggestion will be included on the agenda at a future provider user group meeting.



What happens if a provider cannot service a new referral (the agency does not have any providers in the area)?

Call PerformCare at 1-877-652-7624 and our Member Services department will assist you and the family in locating another provider.



Where can I find authorizations for my caseload?

Choose a youth to view and then click the "Authorizations" button in the left hand column. For information on billing please see the billing and eligibility FAQ.



I am an out-of-home provider. How do I get access to Youth Link?

All out-of-home providers may view the Youth Link. Click the OOH Treatment button in the left-hand column to begin. If you are unable to view Youth Link after clicking the OOH Treatment button, please contact the Service Desk 1-877-736-9176.



I am in case management and I cannot find a youth on Youth Link.

Case management should see the referral on Youth Link unless it is in CANCEL or ADMIT status. If it is canceled, you will need to investigate why it has been canceled.



I am an out-of-home provider and cannot find a youth on Youth Link.
  • Check to see if the referral is in an Active status, if not, check in Cancel status.
  • Check to see if the youth's specifiers on the referral match the provider's PIF.
  • If the referral is in SCHED or ADMIT status with another OOH, you will not be able to see it.


I am an out-of-home provider and my PIF is incorrect. How do I get it corrected?

Providers can update PIF contact information through CYBER. All updates need to be submitted to servicedesk@performcarenj.org for review and approval by DCBHS. Turnaround time is 24 to 48 hours or less.



How do I keep a referral active on Youth Link?

For CMOs: CMs must enter a "Continued Need for OOH Treatment Progress Note" every 45 days, at minimum, in order to maintain a referral on Youth Link. CMs may enter this special note more often, if desired. This special progress note is accessed by clicking New Progress Note and selecting Notation Type. If this process is not completed, the referral will be auto-canceled from Youth Link.

For DCP&P: A DCP&P care coordinator will contact DCP&P personnel by telephone every 30 days to confirm the youth's current status and need to continue to remain on or be canceled from Youth Link. The DCP&P Unit will enter the progress note to maintain the youth's status on Youth Link or cancel the referral.



How do I re-post a referral on Youth Link after it has been canceled?

For CMOs: If the referral was posted on Youth Link within the last 90 days, the care manager will enter a Continued Need for OOH Treatment Progress Note in CYBER. This special progress note is accessed by clicking New Progress Note and selecting Notation Type. If the referral is more than 90 days old, then a new OOH referral request must be submitted.

For DCP&P: If the referral was posted on Youth Link within the last 90 days, DCP&P may e-mail PerformCare at servicedesk@performcarenj.org or call Member Services in order to have the referral re-posted. If the referral is more than 90 days old, then a new telephonic review must be completed.



How do I stop CYBER screens from blinking?

When you are in CYBER, if your screen blinks as you move your mouse, follow these directions:
Open Internet Explorer, click the Tools dropdown or the Settings 'Gear' in the upper right corner and choose Internet Options. When the Internet Options box opens, click the Advanced tab and click to put a check the first check box: 'Use software rendering instead of GPU rendering'. Click Apply and OK. Close all internet windows and reopen IE to refresh the browser. Notify the Service Desk at 1-877-736-9176 if this does not resolve your issue.



When I try to print in Internet Explorer 11, it just keeps loading. What can I do to set the Compatibility Mode?

If you experience problems where a document continues to load, but will not print, please follow the directions:
Open Internet Explorer and log into CYBER. In the upper right hand corner click the Settings 'Gear' symbol and choose Compatibility View settings. Add performcarenj.org and click Close. The screen will refresh and may return you to the Welcome Page. You should be able to access the documents you need, load and print. Notify the Service Desk at 1-877-736-9176 if this does not resolve your issue.