Skip to Main content
For Assistance - 24 Hours a Day - 7 Days a Week: Please contact us at 1-877-652-7624

CYBER Access Requirements

The following requirements are necessary to access the CYBER electronic medical record system for the New Jersey Children's System of Care.

If you are a provider and have questions about CYBER, please call the PerformCare Service Desk at

To access CYBER as a provider, you must:

  • Be a system administrator for your agency, or
  • Have your agency's system administrator set up a login for you. Your access will be based on your login type and security levels.

What are the minimum requirements needed to run CYBER?

  • Operating system:
    • Microsoft Windows (Windows Vista, Windows 7, Windows 8.1, or Windows 10).
    • Related software: Microsoft Silverlight 5.
  • Browsers:
    • Internet Explorer version 11 (preferred).
    • Firefox version 44 and above.
    • CYBER is not compatible with Linux systems, Google Chrome, Microsoft Edge or Netscape.
      • Please note that Google Chrome is no longer compatible with the Silverlight plug-in.
  • Memory:
    • 2GB RAM minimum; 4GM RAM highly recommended.
  • Monitor:
    • Screen resolution of at least 1024 x 768.

CYBER and non-Microsoft operating systems (Apple, Linux, etc.)

We currently do not support CYBER using other operating systems, including Linux or any of the Apple operating systems (Yosemite, El Capitan, etc.). CYBER is optimally configured for use with the Microsoft operating system.

In addition, we do not support CYBER on cell phones.

Compatible hardware

We support CYBER on all Microsoft operating systems noted above on laptops, tablets, and desktops.

Incompatible hardware

We do not support CYBER on the following devices:

  • iPad.
  • iPhone.
  • Android tablets and phones.
  • Google Chromebook.
  • Kindle, Nook, or other e-readers.

Please call the Service Desk at 1-877-736-9176 if you do not see your system listed here.